Fin by Intercom
Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.
Our verdict
Fin by Intercom describes itself as Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before. It offers a free trial. Public pricing lists 6 plans. We do not republish the figures until a person has checked them, so follow the pricing link for current numbers. Developer documentation is published. Our score of 7.2 out of 10 comes from a desk review against the published rubric, recorded 2026-09-01.
Reviewed by AI Review Rating from the vendor's own site How we score
Pricing
- Free tierNo
- Free trial14 days
- Public price listYes
We do not republish prices we have not checked by hand, because automated price extraction proved unreliable enough to mislead. The vendor’s own page has the current figures. Why we do this
View pricing on intercom.comUser reviews
No one has reviewed Fin by Intercom here yet. Reviews are moderated before they appear, and our own score is editorial and separate from user ratings, though once reviews land they do lift it.
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Side by side
| Tool | Our score | From | Free tier | Best for | |
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| Fin by Intercom this page | 6.2 | - | - | ||
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| 🥈Chat Thing | 7.7 | - | Yes | ||
| 🥉ChatBot | 7.7 | - | Yes | ||
| Tidio | 7.7 | - | Yes | ||
| SurveySparrow | 7.4 | - | Yes | ||
| eesel AI | 7.1 | - | - |
Questions
Is Fin by Intercom free?
There is no free tier, but Fin by Intercom offers a free trial.
How much does Fin by Intercom cost?
Fin by Intercom publishes pricing on its own site, listing 6 plans. We deliberately do not republish prices we have not verified by hand, because automated price extraction proved unreliable enough to mislead. Use the link on this page for current figures.
Does Fin by Intercom have an API or developer docs?
Yes, Fin by Intercom publishes developer documentation.
How is Fin by Intercom scored here?
Fin by Intercom scores 7.2 out of 10. That comes from a desk review of public evidence, which is capped at 8.5 out of 10: public pricing, documentation, maintenance signals and how much we could actually verify. Affiliate relationships are excluded from scoring entirely. The full rubric is published on our methodology page.