Tidio
Scale customer service without losing the human touch. Align a trustworthy AI agent with live chat and helpdesk tools, trusted by 300k+ businesses worldwide
Our verdict
Tidio describes itself as Scale customer service without losing the human touch. Align a trustworthy AI agent with live chat and helpdesk tools, trusted by 300k+ businesses worldwide. It offers a free tier and a free trial. Public pricing lists 4 plans. We do not republish the figures until a person has checked them, so follow the pricing link for current numbers. Developer documentation is published. A public changelog is maintained, which is a useful sign the product is actively worked on. Our score of 8.5 out of 10 comes from a desk review against the published rubric, recorded 2026-09-01.
Reviewed by AI Review Rating from the vendor's own site How we score
Pricing
- Free tierYes
- Free trial14 days
- Public price listYes
We do not republish prices we have not checked by hand, because automated price extraction proved unreliable enough to mislead. The vendor’s own page has the current figures. Why we do this
View pricing on tidio.comUser reviews
No one has reviewed Tidio here yet. Reviews are moderated before they appear, and our own score is editorial and separate from user ratings, though once reviews land they do lift it.
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Side by side
| Tool | Our score | From | Free tier | Best for | |
|---|---|---|---|---|---|
| Tidio this page | 7.7 | - | Yes | ||
| 🥇Ask Your PDF | 8.3 | - | Yes | ||
| 🥈Chat Summary for LiveChat | 8.3 | - | Yes | ||
| 🥉Denser | 8 | - | Yes | ||
| BotGenuity | 7.9 | - | Yes | ||
| Chat Thing | 7.7 | - | Yes | ||
| ChatBot | 7.7 | - | Yes |
Questions
Is Tidio free?
Yes. Tidio advertises a free tier, and a free trial of its paid plans.
How much does Tidio cost?
Tidio publishes pricing on its own site, listing 4 plans. We deliberately do not republish prices we have not verified by hand, because automated price extraction proved unreliable enough to mislead. Use the link on this page for current figures.
Does Tidio have an API or developer docs?
Yes, Tidio publishes developer documentation.
How is Tidio scored here?
Tidio scores 8.5 out of 10. That comes from a desk review of public evidence, which is capped at 8.5 out of 10: public pricing, documentation, maintenance signals and how much we could actually verify. Affiliate relationships are excluded from scoring entirely. The full rubric is published on our methodology page.