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Tidio

Scale customer service without losing the human touch. Align a trustworthy AI agent with live chat and helpdesk tools, trusted by 300k+ businesses worldwide

7.7
#27 in AI Agents of 365#10 in AI Assistant of 146
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Tidio homepage
tidio.com · captured 2026-09-01

Our verdict

On its own site, Tidio says: “Scale customer service without losing the human touch. Align a trustworthy AI agent with live chat and helpdesk tools, trusted by 300k+ businesses worldwide.” It offers a free tier and a free trial. Public pricing lists 4 plans. We do not republish the figures until a person has checked them, so follow the pricing link for current numbers. Developer documentation is published. A public changelog is maintained, which is a useful sign the product is actively worked on. Our score of 7.7 out of 10 comes from a desk review against the published rubric, recorded 2026-09-01.

Reviewed by AI Review Rating from the vendor's own site How we score

Pricing

  • Free tierYes
  • Free trial14 days
  • Public price listYes

We do not republish prices we have not checked by hand, because automated price extraction proved unreliable enough to mislead. The vendor’s own page has the current figures. Why we do this

View pricing on tidio.com

User reviews

No one has reviewed Tidio here yet. Reviews are moderated before they appear, and our own score is editorial and separate from user ratings, though once reviews land they do lift it.

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Tidio alternatives

🥇 Ask Your PDF logo Ask Your PDF Add an AI chatbot to your website, trained on… 8.3 Free tier 🥈 Chat Summary for LiveChat logo Chat Summary for LiveChat LiveChat® is the best AI live chat software for… 8.3 Free tier 🥉 SiteSpeakAI logo SiteSpeakAI Train your AI agent on your site, docs, PDFs,… 8.3 Free tier Denser logo Denser AI chatbot solutions for customer support and knowledge bases.… 8 Free tier SiteGPT logo SiteGPT It's like having ChatGPT specifically for your products. Instantly… 8 Chat Thing logo Chat Thing Add an AI support agent to your website in… 7.7 Free tier

Side by side

ToolOur scoreFrom Free tierBest for
Tidio this page 7.7 - Yes
🥇Ask Your PDF 8.3 - Yes
🥈Chat Summary for LiveChat 8.3 - Yes
🥉SiteSpeakAI 8.3 - Yes
Denser 8 - Yes
SiteGPT 8 - -
Chat Thing 7.7 - Yes

Articles on Tidio

All articles
Tidio vs Intercom Fin in 2026: A 5-Agent Support Team Pays $879 a Month on Tidio and $145 to $1,135 on Intercom for 1,000 AI Chats, and Fin Is Cheaper Below 741 Outcomes Covers Tidio Tidio vs Intercom Fin in 2026: A 5-Agent Support Team Pays $879 a Month on Tidio and $145 to $1,135 on Intercom for 1,000 AI Chats, and Fin Is Cheaper Below 741 Outcomes 5 agents, 1,000 human and 1,000 AI conversations a month, billed monthly: Tidio Growth plus Lyro $879 flat; Intercom Essential… 7 min read
Best AI Customer Support Software in 2026: A 5-Agent Team Pays $605 to $1,765 a Month for 1,000 AI Conversations, and 4 of the 8 Platforms Google Names Publish No AI Price Best AI Customer Support Software in 2026: A 5-Agent Team Pays $605 to $1,765 a Month for 1,000 AI Conversations, and 4 of the 8 Platforms Google Names Publish No AI Price For 5 agents and 1,000 AI-handled conversations a month, billed monthly: Freshdesk $605, Help Scout $900, Intercom with Fin $1,135,… 8 min read
What an AI Chatbot for Your Website Costs in 2026: A Small Business Pays $49 to $150 a Month for 3,000 Answers, and $1,689 on a Per-Conversation Plan What an AI Chatbot for Your Website Costs in 2026: A Small Business Pays $49 to $150 a Month for 3,000 Answers, and $1,689 on a Per-Conversation Plan For a small business pricing a website chatbot: 3,000 answers a month cost $49 on DocsBot, $59 on SiteGPT, $89… 9 min read

Questions

Is Tidio free?

Yes. Tidio advertises a free tier, and a free trial of its paid plans.

How much does Tidio cost?

Tidio publishes pricing on its own site, listing 4 plans. We deliberately do not republish prices we have not verified by hand, because automated price extraction proved unreliable enough to mislead. Use the link on this page for current figures.

Does Tidio have an API or developer docs?

Yes, Tidio publishes developer documentation.

How is Tidio scored here?

Tidio scores 7.7 out of 10. That comes from a desk review of public evidence, which is capped at 8.5 out of 10: public pricing, documentation, maintenance signals and how much we could actually verify. Affiliate relationships are excluded from scoring entirely. The full rubric is published on our methodology page.

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